Privacy Policy & Terms of Use

1. Who we are

The Platform is operated by TCS Rental Properties, LLC, a Pennsylvania limited liability company doing business as MIA's Place(“MIA's Place,” “we,” “our,” or “us”).

• Operating entity: TCS Rental Properties, LLC
• Doing business as: MIA's Place
• Brand domain: miasplace.co
• Parent business affiliation: TCS Group (parent business; not a contracting party with users)
• Real estate brokerage affiliation:TCS Group's licensed brokerage operations, which provide agent representation services to MIA's Place groups that opt into representation under §12 below

2. What MIA's Place is — and is not

What MIA's Place IS.MIA's Place is an interactive online platform that allows verified renters to:

• Create a profile describing the apartment they are looking for and basic lifestyle preferences
• Verify their identity through a third-party identity verification service (Stripe Identity)
• Search for and view profiles of other verified members
• Send and receive match requests between members
• Communicate with mutually-matched members through in-platform messaging
• Form 2- or 3-person groups to apply for apartments together
• Save listings they are considering, with optional public visibility to other verified members
• Request, or decline, real estate agent representation through TCS Group's affiliated brokerage
• RSVP to and attend in-person events hosted by MIA's Place

What MIA's Place IS NOT.MIA's Place is not:

• A general-purpose social network
• A landlord, property manager, or sublessor (except where TCS Group separately operates as a property manager outside the MIA's Place Platform)
• A guarantor of any tenancy, lease, or roommate relationship
• A hands-off bulletin board or pure information-discovery tool — we actively verify users, run anti-discrimination controls, moderate content, and provide brokerage services through our affiliated agents

3. Eligibility

You must be at least 18 years old to create an account or use the Platform.

You must:

• Be legally capable of entering into a binding contract under the laws of your state of residence
• Be legally permitted to enter into a residential lease in your state of residence
• Provide accurate, current, and complete information during registration and verification
• Maintain the security of your account credentials

We do not knowingly collect data from individuals under 18. If you believe a minor has provided personal data to us, contact us at the address in §31 and we will delete it.

4. Information we collect

We collect the following categories of information:

4.1 Information you provide directly

• Account information: name, email address, phone number, password (stored hashed), state of residence
• Profile information: budget range, preferred neighborhoods, minimum bedrooms, preferred move-in date, amenity preferences, lifestyle preferences (cleanliness tier, schedule, noise tolerance, guest frequency, smoking, pets — see §14 for what we deliberately do NOT collect), optional about-me text
• Profile photo: captured through your device camera, or uploaded as a file, after identity verification (see §8)
• Saved listings: URLs and notes for apartment listings you save, plus your visibility preference (private to you, or visible to other verified members on a marketplace surface — see §10)
• Messages: content of messages you send to other members through the in-platform messaging service (see §9)
• Group information: the members of any 2- or 3-person group you form, the group's apartment-search preferences, votes and comments on saved listings inside the group
• Event RSVPs: events you RSVP to and your post-event discovery preference
• Representation preference: your group's choice to request, or decline, agent representation
• Payment information: payment card details are entered into and stored by Stripe, our payment processor; we receive a token, not the card number itself
• Communications with us: any inquiries or feedback you send to MIA's Place

4.2 Information collected through identity verification

When you complete Stripe Identity verification (§6), Stripe collects your government-issued ID image, a selfie, and biometric verification data. Stripe is the controller of that data under its own privacy notice. We receive only the verification result (verified / not verified), the ID type, the issuing jurisdiction, and the verified name and date of birth. We do not retain a copy of your ID image or selfie on our systems.

4.3 Information collected through credit and background screening

If you opt into Rental Passport (§7), TransUnion SmartMove collects credit and background-check information directly from you and provides a screening report to you. TransUnion is the controller of that data under its own privacy notice. We receive only your election to share the report with a member or landlord, and the report itself when you choose to share it.

4.4 Information collected automatically

• Device and log data: IP address, browser type, operating system, device identifiers, timestamps of page visits and actions
• Cookies and similar technologies: see §16
• Search and filter activity: the filters you apply when searching, the profiles you view, the listings you save — used for product improvement and bias audit logging (§15)

4.5 Information from third parties

• Stripe: verification results (§4.2) and payment receipts
• TransUnion: screening results when you elect to share them (§4.3)
• Cloudflare Turnstile: bot/captcha verification on signup
• Stream.io: messaging service operational data (delivery, moderation flags)

4.6 Optional roommate-preference disclosures (profile-side only)

On your profile, you may optionally disclose any of the following, and you may filter for roommates on these preferences:

• Sex / gender
• Age (presented as a 5-year band, e.g., “25–29”, derived from your verified date of birth from §6 — you may also opt to surface a finer-grain self-disclosure)
• Familial status (whether children live with you, expecting, etc.)
• Sexual orientation
• Gender identity

Each of these fields is optional with a “Prefer not to say” default. We never require disclosure as a condition of using the Platform; profile-completeness is computed without reference to these fields. You may change or unset any of these disclosures at any time from your profile settings.

We collect and surface these preferences under Fair Housing Council of San Fernando Valley v. Roommates.com LLC, 521 F.3d 1157 (9th Cir. 2008) (en banc), which recognized that roommate selection is intimate-association activity outside the reach of the Fair Housing Act's anti-discrimination provisions. See §14 for the full Fair Housing posture. Apartment listings, whether posted by you on the Platform or surfaced from third-party sites or partner landlords, are NOT covered by this carve-out — we do not display these preferences on listings, do not allow filtering of listings on these preferences, and moderate listing freeform text for discriminatory advertising language under FHA §3604(c).

4.7 What we deliberately do NOT collect

We do not collect, store, or process the following on profiles, on listings, or anywhere on the Platform — neither as disclosures, nor as filters, nor as ranking signals, nor via proxies:

• Race or ethnicity
• Color
• National origin or ancestry
• Religion or creed
• Disability or medical condition
• Source of income
• Any other class protected under the federal Fair Housing Act, the Pennsylvania Human Relations Act, or the protected-class statutes of any other state in which the Platform operates and that our state-by-state legal review has not specifically blessed for profile-side disclosure

The classes listed in §4.6 (sex / gender, age, familial status, sexual orientation, gender identity) are surfaced on profiles ONLY in our pilot state of Pennsylvania. Expansion to other states requires state-specific legal review before they become available on profiles in those states. The classes listed in §4.7 above are not surfaced in any state.

A profile photo is collected for member-to-member identification (§8) but is never used as a matching input. See §14 for the full Fair Housing posture.

5. How we use your information

We use the information we collect for the following purposes:

• To operate the Platform: create your account, authenticate logins, render your profile, run searches, deliver messages, host events
• To verify identity: transmit your information to Stripe Identity for the verification step described in §6
• To facilitate roommate matching: display your profile to other verified members based on the hard filters they apply (we do not run any compatibility-scoring or ranking algorithm — see §14.3)
• To support group formation and agent handoff: when your group opts into representation, share group information with the assigned TCS Group agent
• To process payments: transmit payment information to Stripe for the verification fee, Rental Passport bundle, and any other fees you elect to pay
• To run anti-discrimination audits: record search filter use and match request actions in our internal bias audit log (§15) for the sole purpose of monitoring and demonstrating compliance with the Fair Housing Act
• To moderate the Platform: review reports of policy violations, suspend accounts that violate the prohibited-uses section (§19), respond to safety incidents
• To communicate with you: send transactional emails (account creation, verification status, match notifications), send service announcements, respond to your inquiries
• To improve the Platform: analyze aggregated, de-identified usage data to improve features
• To comply with legal obligations: respond to lawful requests from regulators, courts, and law enforcement; preserve information subject to litigation hold; meet record-retention obligations under real estate brokerage licensing laws

We do not sell your personal information. We do not share your personal information with third parties for their own marketing purposes.

6. Identity verification

Identity verification is mandatory before you can send a match request, message another member, or form a group with another member. This is a core safety feature of the Platform.

6.1 How verification works

When you complete the identity verification step at /app/profile/verify, we redirect you to Stripe Identity. Stripe collects your government-issued ID image, a selfie, and biometric data, and runs an automated and (where applicable) human review.

6.2 What we receive

We receive only the verification result, the ID type, the issuing jurisdiction, your verified legal name, and your date of birth. We do not retain a copy of the ID image, the selfie, or the biometric data. Stripe retains that material under its own privacy notice and retention rules.

6.3 Cost

The verification fee is $1.50, charged by Stripe. This fee is passed through to you at cost and is disclosed in the verification flow before you incur it. We do not mark up this fee.

6.4 Profile photo

After verification, you complete a separate profile-photo capture step at /app/profile/verify/photo (§8). This photo is captured by us — we do not retrieve or copy your Stripe Identity selfie.

6.5 Verification tiers

• Tier 0 (T0): unverified. Can browse other verified members' profiles and RSVP to events. Cannot send match requests, cannot message, cannot form groups.
• Tier 1 (T1): Stripe-Identity-verified. Full member engagement: send match requests, message mutually-matched members, form groups.
• Tier 2 (T2): T1 plus Rental Passport (TransUnion SmartMove). Required for tour-eligibility on certain TCS-brokered apartments. (See §7.)

6.6 Government-issued ID at events

Members who RSVP to in-person events (§11) will be asked to present a government-issued ID at door check that matches the name on their RSVP. Tier 0 attendees may be prompted to complete Stripe Identity at the door before entering.

6.7 Biometric data and state-law expansion

The biometric verification data referenced in §6.1 is collected and controlled by Stripe under Stripe's own privacy notice. If MIA's Place expands into states with specific biometric privacy statutes (such as Illinois' Biometric Information Privacy Act, Texas' Capture or Use of Biometric Identifier statute, or Washington's biometric statute), this Privacy Policy will be updated to reflect the additional disclosures and consents required by those laws, and members in those states will receive notice before their data is processed under the expanded scope.

7. Credit and background screening (Rental Passport)

Rental Passport is an optional service that allows you to obtain a credit and background screening report through TransUnion SmartMove and share it with other members or with a landlord.

7.1 How Rental Passport works

When you elect to obtain a Rental Passport report, we redirect you to TransUnion SmartMove. TransUnion collects the information needed to run the report, including your Social Security Number, directly from you. We do not collect or store your Social Security Number. TransUnion delivers the report to you. You then choose whether and with whom to share the report.

7.2 Cost

• Stripe Identity verification: $1.50, charged by Stripe (separate from Rental Passport; see §6.3)
• Rental Passport bundle: $39 per person, one-time, charged by us
• TransUnion SmartMove standalone: $30 per person ($5 markup over TransUnion's ~$25 cost), bundled within Rental Passport at no additional line-item charge

7.3 Fair Credit Reporting Act

Credit and background reports are subject to the federal Fair Credit Reporting Act (“FCRA”) and similar state laws. By electing Rental Passport, you (the consumer) authorize TransUnion to obtain your own consumer report and to deliver it to you. MIA's Place is not a consumer reporting agency and does not act as a reseller of your consumer report.

You may obtain a free copy of your credit report from each of the three nationwide credit bureaus once every 12 months at annualcreditreport.com. Adverse action based on a consumer report is governed by the FCRA; if a landlord takes adverse action on your application based in whole or part on a consumer report, the landlord (not MIA's Place) is required to provide an FCRA adverse action notice.

8. Profile photos

Every Tier 1 member captures a profile photo through MIA's Place after completing identity verification.

8.1 Capture

The photo is captured through your device camera (preferred) or uploaded as a file (fallback, used when the browser does not have camera permission or is on an insecure context). The photo is square-cropped, downscaled to a maximum of 1024×1024 JPEG, and uploaded to a private storage bucket.

8.2 Storage

The photo is stored in a private storage bucket with row-level security policies that restrict read access to:

• You (the owner)
• Other Tier 1+ members rendering your profile, subject to the visibility rule in §8.4
• Authorized MIA's Place staff acting through approved internal tools

The photo is not publicly accessible.

8.3 Locked-capture invariant

Once captured, the profile photo cannot be replaced through the app. To change your photo, you must re-verify your identity, which restarts the capture flow. This is a deliberate anti-fraud control.

8.4 Tiered visibility

The photo renders to other members through the following rule:

• Both you and the viewer are Tier 1+: unblurred photo
• Either side is Tier 0 (or anonymous): blurred photo
• Self-view (you viewing your own profile): unblurred
• MIA's Place staff acting through approved internal tools: unblurred (for moderation, door check, and customer support)

The blurred variant is a separate pre-computed file; client-side CSS blur is not used.

8.5 Use in matching

Profile photos are not used as a matching input or filter. They are displayed for member-to-member identification only (online and at events).

9. Messaging

In-platform messaging is provided by Stream.io, Inc. under its own privacy notice and operational controls.

9.1 What Stream stores

Message content is stored on Stream's infrastructure. We retain a thin metadata stub on our systems (channel ID, sender member ID, recipient member ID, timestamp) for audit and moderation purposes. We do not store message content on our own database.

9.2 Moderation

Stream provides built-in report, block, and mute features. Reports route to MIA's Place staff for review. Moderation events are logged and retained for accountability.

9.3 Voice and video

Voice and video calling are not yet available. When they launch, this Privacy Policy will be updated and members will be presented with the recording-consent disclosures required by applicable state law (Pennsylvania, the pilot state, is a two-party-consent jurisdiction for audio recording).

10. Saved listings and the marketplace

You can save apartment listings from third-party sites (e.g., Apartments.com, Zillow, Craigslist) by pasting a link.

10.1 What we collect

For each saved listing we collect the URL, the listing title, description, image, address (when available), and your optional notes. This information is unfurled from the third-party page using your save action as the trigger.

10.2 Visibility

Each saved listing is, by default, visible to other Tier 1+ members on the public Marketplace surface (/marketplace). You can toggle any listing to private at any time in /app/profile/candidates. Private listings are visible only to you. You can also toggle whether your name is shown alongside the listing in the Marketplace, separately from whether the listing itself is public.

10.3 Tiered disclosure on the marketplace

The Marketplace renders saved listings with progressive disclosure based on the viewer's verification tier:

• Anonymous viewers (not signed in): see the listing card and a count of how many members saved it, but no source URL and no member identification
• Tier 0 viewers: see the listing card with the source URL, but no member identification
• Tier 1+ viewers: see the listing card with the source URL and the names and profile photos of members who saved it (subject to the per-listing attribution toggle in §10.2)

10.4 No matching

Saved listings are not used as a matching input. They are content you have curated for yourself or your group.

11. Events

11.1 RSVPs

Tier 0 and above members can RSVP to in-person events listed at /app/events. RSVPs are visible to MIA's Place staff for door-check purposes and (if you opt in at RSVP time) to other attendees post-event.

11.2 Door check

At each event, MIA's Place staff verify that the name on each attendee's government-issued ID matches the name on their RSVP. Tier 0 attendees may be prompted to complete Stripe Identity at the door before entering. Attendees who decline ID check or fail to match will not be admitted.

11.3 Post-event discovery

If you consent at RSVP time, your RSVP is visible to other attendees in a post-event attendees list at /app/events/[id]/attendees for a limited window. Any follow-up contact between attendees routes through standard match-request mechanics (§6, §9).

11.4 Photography and recording at events

MIA's Place may take photographs and (where applicable) record audio or video at events for marketing, recap, and recordkeeping purposes. By RSVPing to an event, you consent to your image being captured. If you do not want to be photographed, please notify event staff at check-in. Where state law requires two-party consent for audio recording, MIA's Place will provide additional notice before any audio recording begins.

12. Real estate brokerage services

MIA's Place is affiliated with TCS Group's licensed real estate brokerage operations. When a group of members opts into representation, a TCS Group licensed agent provides tenant-representation services for the group's apartment search.

12.1 Opt-in

Representation is opt-in. Forming a group on MIA's Place does not, by itself, give any TCS Group agent the right to represent you. You explicitly opt in or decline at /app/groups/[id]/representation.

12.2 What the agent does

If your group opts in, an assigned TCS Group agent helps you tour, apply for, and sign leases for apartments across:

• TCS-brokered inventory (apartments TCS Group manages or has listed)
• Partner landlord inventory (relationship-sourced, non-MLS)
• Broader MLS listings the agent can tour with you as your representative

12.3 Compensation

TCS Group's agent compensation comes from the listing-side commission on the lease, paid by the landlord or the listing brokerage at lease signing, in accordance with the brokerage agreements between TCS Group and those parties. You do not pay the agent a fee for representation.

12.4 If you decline representation

If your group declines representation, you self-source your apartment with no agent involvement from TCS Group. You can still use MIA's Place messaging, group formation, saved listings, Certified Renter, and other Platform services. You are not penalized for declining representation.

12.5 Reconvergence

The apartment you ultimately lease may turn out to be one TCS Group has a brokerage interest in (e.g., a TCS-managed property), even if you self-sourced it. In that case, TCS Group's brokerage interest in the lease is the same as it would be for any other tenant; MIA's Place does not retroactively claim representation.

12.6 State licensing disclosures

TCS Group's licensed brokerage operates in Pennsylvania. When your group enters into representation, you will receive any state-specific consumer-information notice required by the state in which you are searching, including the Pennsylvania Consumer Notice where applicable. As MIA's Place expands into additional states, this section will be updated to list each state's licensed brokerage entity and broker of record.

12.7 Brokerage-side fair-housing obligations

When TCS Group's licensed brokerage represents your group, the agent assumes the full Fair Housing Act, PHRA, and state-law obligations that attach to a licensed broker — including the duty to show the same units to all qualified prospective tenants without steering on the basis of any protected class, to quote the same rents, to apply uniform screening criteria, and to use inclusive advertising language. The §14.4 profile-side disclosed-preference carve-out does notextend to the brokerage; once the platform's role in matching ends and the brokerage's role in finding a housing accommodation begins, every protected class returns to its full statutory protection.

13. Payments

We use Stripe, Inc. to process payments. Payment card details are entered into and stored by Stripe. We receive a token, not the card number itself.

Fees you may be charged through MIA's Place:

• Stripe Identity verification — $1.50, charged by Stripe (§6.3)
• Rental Passport bundle — $39 per person, charged by us (§7.2)
• TransUnion SmartMove standalone — $30 per person, charged by us (§7.2)

We charge a $39.95/mo hosting subscription to listers who post a room or unit on the Platform. Existing listings on Mia’s Place as of May 1, 2026 remain free indefinitely (grandfathered). Browsing, profile creation, identity verification ($1.50 Stripe pass-through), the Rental Passport ($39 one-time), the marketplace, and member-to-member chat remain free at every tier. We do not charge a per-match fee. If we add additional fees in the future, this Privacy Policy will be updated and you will be notified before the fee is incurred.

14. Fair Housing Act compliance and anti-discrimination

Roommate-matching platforms operate against a backdrop of housing-discrimination law that splits into two parts. The Fair Housing Act reaches the advertising and rental of housing accommodations. It does not, by its terms, reach the choice of who lives in your bedroom. MIA's Place is designed to honor both halves of that split with rules that are different on each side.

14.1 Federal Fair Housing Act

Section 3604 of the Fair Housing Act prohibits discrimination in the sale or rental of housing — and in advertising the sale or rental of housing — based on race, color, religion, sex (including gender identity and sexual orientation), familial status, national origin, or disability. The Platform is designed to comply with the FHA across all of its advertising surfaces (apartment listings, marketplace, partner-landlord catalog, brokerage representation).

14.2 Roommates.com case law — the controlling split

The controlling case for a roommate-matching platform like MIA's Place is Fair Housing Council of San Fernando Valley v. Roommates.com LLC, 521 F.3d 1157 (9th Cir. 2008) (en banc). The case split a roommate platform's behavior into two halves and resolved them oppositely:

• Profile-preferences half — PERMITTED.The Ninth Circuit held that the FHA does not reach roommate selection because choosing who shares your bedroom, kitchen, and bathroom is intimate association — outside the FHA's ambit. A roommate platform may allow users to disclose their own protected-class characteristics on their profiles and to express protected-class preferences for prospective roommates. Communications Decency Act §230 immunity is preserved on this half because the platform is republishing user preferences about the user's own home life.
• Listing-creation / advertising half — NOT PERMITTED.When the same platform asked listing-creation questions that solicited protected-class preferences from people advertising housing, and then sorted listings on those preferences, the platform “materially contributed” to housing discrimination as a co-developer of the content and lost §230 immunity. The FHA reaches advertising of housing accommodations regardless of who shares the unit afterward.

Our design adopts that split as the architectural rule of the Platform.

14.3 No matching algorithm

MIA's Place does not run a compatibility-scoring or ranking algorithm. Search returns members who match the filters you choose to apply, sorted by recency only. We do not rank, score, or recommend members. This is independent of §14.2 and applies on both halves.

14.4 Profile-side disclosures and filters (what is permitted under §14.2)

On profiles, you may optionallydisclose your sex / gender, age, familial status, sexual orientation, and gender identity, and you may filter for roommates on these preferences (see §4.6). Each disclosure is OPTIONAL with a “Prefer not to say” default; we do not require disclosure as a condition of Platform use, and a user who does not disclose is not surfaced under another user's filter on that field — the filter operates as a positive match against disclosed values, not as an exclusion against undisclosed users.

Race, color, national origin, religion, disability, and source of income remain forbiddenon profiles in our pilot state of Pennsylvania. Each is its own state-specific legal review before any expansion state surfaces them; New York City's Human Rights Law, in particular, bars race-based roommate ads even where other classes fall within the §14.2 carve-out.

14.5 Listing-side rule (what is forbidden regardless of §14.2)

Apartment listings on the Platform — whether you post a room replacement, save a third-party listing to the marketplace, or view a partner-landlord listing — are housing accommodations. We apply the full Fair Housing Act and equivalent state law to our listing-side surfaces:

• Listings have no protected-class fields.
• The marketplace and search bar have no protected-class filters.
• Listing freeform text is moderated for discriminatory advertising language under FHA §3604(c). A tenant posting a room-replacement listing may not write “Looking for: female, 25–35, no smokers” in the listing body — those preferences belong on the user's profile, not in advertising for a housing accommodation.

When a MIA's Place group opts into TCS Group agent representation (§12), the agent assumes all of the FHA, PHRA, and state-law obligations that attach to a licensed broker, including the obligation to show the same units to all prospective tenants without steering, quote the same rents, apply the same screening criteria, and use inclusive advertising language.

14.6 Bias audit logging and quarterly review

Every search-filter use, every match-request action, and every event door-check decision writes a row to our internal bias audit log (§15). Searches that include any of the §14.4 disclosed-preference dimensions are written under a distinct event type so that our quarterly bias audit can probe specifically for whether §14.4-permitted filtering produces match-rate disparity along intersectional lines (e.g., age + sex/gender + neighborhood). If a pattern emerges that warrants attention, we may pause filter availability and re-engage counsel — see §30 for our amendment process.

14.7 State and local anti-discrimination law

In addition to the federal FHA, MIA's Place complies with applicable state and local anti-discrimination laws in each state in which the Platform operates, including the Pennsylvania Human Relations Act in our pilot state. The §14.4 disclosures-and-filters set is gated by state — only members in states where we have completed state-specific legal review see those filters. Pennsylvania is the only such state in v1.

14.8 Reporting discrimination

If you believe you have experienced discrimination on the Platform, contact us at the email in §31. You may also file a complaint with:

• The U.S. Department of Housing and Urban Development at hud.gov/program_offices/fair_housing_equal_opp/online-complaint
• The Pennsylvania Human Relations Commission at phrc.pa.gov (or the equivalent agency in your state of residence)

15. Bias audit logging

Every search-filter application, every match-request action, every marketplace search, and every event door-check decision on the Platform writes a row to an internal bias audit log.

The bias audit log records, for each event:

• The filters applied
• The result count returned
• The acting member's identifier and state of residence
• The timestamp
• The event type (browse query, marketplace filter, profile search with §14.4 protected-class disclosure, match-request gate, event door check, ops manual override)

Profile searches that include any of the §14.4 optional disclosed-preference dimensions (sex/gender, age, familial status, sexual orientation, gender identity) are recorded under a distinct event type so that our quarterly audit can probe specifically for whether §14.4-permitted filtering produces match-rate disparity at the intersectional level. Marketplace searches and listing-side searches never include these dimensions — listing-side filters are limited to logistics (price, bedrooms, geography, listing type).

The bias audit log exists for the sole purpose of demonstrating Fair Housing Act compliance, verifying that our state-by-state filter allowlist is correctly enforced, and detecting any pattern that would suggest discriminatory use of the Platform. It is not used for advertising, recommendation, ranking, or any product feature directed at you.

The bias audit log is retained for a minimum of 24 months (covering the federal Fair Housing Act statute of limitations under 42 U.S.C. §3613(a)(1)(A) plus a buffer) and is accessible only to authorized MIA's Place staff for compliance purposes.

16. Cookies and tracking

We use cookies and similar technologies for the following purposes:

• Strictly necessary: session authentication, CSRF protection, security
• Functional: preference persistence (e.g., remembering banner-dismissal state)
• Analytics: aggregated traffic and product-usage analysis

We do not use cookies for cross-site advertising or for sharing your data with advertising networks.

If you reside in a jurisdiction that requires opt-in for non-essential cookies, you will be presented with a cookie consent banner on your first visit and may manage your preferences from the footer of this site at any time.

Google Analytics 4 (GA4).Our analytics provider is Google Analytics 4. Our GA4 measurement ID is public — you can read it directly from the loaded script in your browser's DevTools Network tab (filter for googletagmanager.com) once you have granted consent. GA4 collects aggregate usage signals only; we do not enable Google Signals, advertising features, or audience-list export. We use the Google Consent Mode v2 default-deny posture: until you click “Accept” on the consent banner, analytics_storage, ad_storage, ad_user_data, and ad_personalization are all set to denied, no GA4 tag is loaded, and no pageview is recorded. On consent, only analytics_storage flips to granted; the three advertising signals stay denied for the lifetime of the session.

How to revoke or change your choice.Click “Decline” on the banner the first time it appears, or use the “Reset analytics consent” link in the footer of every page on this site at any time. The reset link clears the mp_consent cookie and reloads, which causes the consent banner to reappear on first paint and stops GA4 from loading until you re-decide. Browser-level cookie deletion has the same effect.

17. SMS communications

If you opt in to receive SMS messages from MIA's Place, you agree to the following:

• Use: notifications, account-related updates, support-related messages, event reminders
• Frequency: message frequency varies based on your activity on the Platform
• Cost: message and data rates may apply, charged by your wireless carrier
• Opt-out: reply STOP to unsubscribe at any time
• Help: reply HELP for assistance, or contact us at the email in §31
• Privacy: SMS opt-in information and your mobile phone number are not shared with third parties for marketing purposes; they are used solely to support Platform communications

By opting in, you consent to receive autodialed and pre-recorded messages from MIA's Place at the mobile number you provide. Consent to receive marketing messages is not a condition of any purchase.

18. States of operation

The Platform's pilot operating state is Pennsylvania. The Platform is currently available to members in Pennsylvania. Additional states will be added as MIA's Place expands; this Privacy Policy will be updated to reflect any state-specific rights and disclosures applicable to those expansions.

We do not currently offer the Platform to users outside the United States. If you access the Platform from outside the United States, you understand that your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country.

19. User conduct and prohibited uses

You agree to use the Platform lawfully and in good faith. You will not:

• Use the Platform's listing-side surfaces (apartment listings you post, marketplace saves, partner-landlord listings) to advertise housing accommodations in a way that indicates a preference, limitation, or discrimination based on race, color, religion, sex (including gender identity and sexual orientation), familial status, national origin, disability, source of income, or any other class protected under federal, state, or local law. This applies to listing freeform body text — preferences belong on your profile under §14.4, not in advertising for a housing accommodation. Listings containing such language will be removed and may result in account suspension.
• On profile-side surfaces (your profile, browse, messages), use the Platform to discriminate against any person on the basis of any protected class beyond the §14.4 optional disclosed-preferences set. Even within the §14.4 set, harassment, threats, or refusal to engage on the basis of disclosure (rather than expressed preference at the search/filter stage) is prohibited.
• Misrepresent your identity, age, or any material fact in your profile
• Impersonate another person, living or deceased
• Harass, threaten, or abuse another member
• Solicit or send sexually explicit content
• Use the Platform to advertise non-housing services or to solicit members for purposes unrelated to roommate matching
• Attempt to circumvent identity verification or any other Platform safety control
• Scrape, crawl, or otherwise harvest information from the Platform
• Reverse-engineer, decompile, or attempt to extract the source code of the Platform
• Use the Platform to engage in any unlawful, fraudulent, or deceptive activity

Violation of this section may result in suspension or termination of your account, removal of your content, and (where applicable) referral to law enforcement.

20. Third-party content and links

The Platform displays content from third-party sources, including:

• Apartment listings unfurled from third-party sites (Apartments.com, Zillow, Craigslist, etc.) that members save (§10)
• Member-authored content (profile text, messages, comments)

We do not control or endorse third-party content. We do not guarantee the accuracy, completeness, or reliability of any third-party content. Verifying any apartment listing, lease term, or representation is your responsibility.

21. Offline and in-person interactions

Roommate matching, by its nature, leads to real-world interactions: in-person meetings, apartment tours, lease applications, shared tenancies. You acknowledge that:

• We do not arrange, supervise, or monitor in-person interactions between members outside of MIA's Place-hosted events
• We do not guarantee the conduct, character, or representations of any other member
• You are responsible for using reasonable judgment when meeting any person you have connected with through the Platform, including by meeting in public for early interactions, conducting your own due diligence, and following your local jurisdiction's rules for residential leases

For events MIA's Place hosts directly, see §11; we provide door-check and on-site staff at those events but do not guarantee the conduct of any attendee.

22. Data security

We maintain administrative, technical, and physical safeguards designed to protect your information, including:

• Encryption of data in transit (HTTPS / TLS)
• Encryption of payment-card data at the processor (Stripe)
• Row-level security on every database table containing personal information
• Mandatory authentication and authorization on every Platform action
• Regular security audits and dependency updates

No system is perfectly secure. We cannot guarantee that information you transmit to us will not be intercepted, lost, or accessed by unauthorized parties. If a breach of unencrypted personal information occurs that materially affects you, we will provide notice without unreasonable delay in accordance with applicable state breach-notification law (including 73 P.S. §2303 in Pennsylvania) and any other state breach-notification statute applicable based on your state of residence.

23. Data retention

We retain your information for the following periods:

• Account and profile data: while your account is active, plus 24 months after deletion for legal and operational purposes; thereafter retained only as anonymized aggregates. Optional §14.4 disclosed-preference fields (sex/gender, age band, familial status, sexual orientation, gender identity) are deleted with the rest of your profile data on account deletion. You may unset any §14.4 field at any time without deleting the rest of your profile.
• Bias audit log entries: 24 months minimum (§15). Entries logged under the §14.4 protected-class-disclosure event type are retained on the same 24-month schedule and are accessible only to authorized MIA's Place compliance staff.
• Messages: retained on Stream's infrastructure under its retention policy; metadata stubs on our systems retained for 24 months after deletion
• Brokerage transaction records: 7 years, consistent with Pennsylvania real estate licensing recordkeeping rules
• Payment records: 7 years, as required for tax and accounting purposes

When you delete your account, we delete your profile and identifying information, except where retention is required by law or by a litigation hold.

24. Your rights

Depending on the state in which you reside, you may have the following rights with respect to your personal information:

• Access: request a copy of the personal information we hold about you
• Correction: request that we correct inaccurate information
• Deletion: request that we delete your information, subject to legal retention requirements (§23)
• Portability: request your information in a machine-readable format
• Opt-out of certain uses: opt out of specific uses where applicable

If you reside in California, Colorado, Connecticut, Virginia, Utah, or another state with a comprehensive consumer privacy statute, you may have additional rights under that state's law (including the right to opt out of any sale or sharing of personal information for cross-context behavioral advertising — neither of which we engage in, as stated in §5).

To exercise any of these rights, contact us at the email in §31. We will respond within the timeline required by applicable law. We will not discriminate against you for exercising any right you have under applicable law.

25. Disclaimer of warranties

Except for the obligations expressly stated in these Terms, the Platform is provided “AS IS” and “AS AVAILABLE.” We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement, except to the extent that disclaimer is prohibited by applicable law.

We do not warrant that:

• The Platform will be uninterrupted or error-free
• Any specific match request will be accepted
• Any specific apartment will be available for lease
• Any agent representation will result in a signed lease

This disclaimer does not limit our obligations under applicable consumer protection law.

26. Limitation of liability

To the fullest extent permitted by applicable law, MIA's Place's aggregate liability for any claim arising out of or related to these Terms or your use of the Platform is limited to the greater of (a) the amount you have paid to MIA's Place in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).

In no event will MIA's Place be liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost data, or loss of goodwill, except to the extent that limitation is prohibited by applicable law.

This section does not limit liability for fraud, willful misconduct, gross negligence, or any liability that cannot be limited by contract under applicable law (including under Pennsylvania consumer protection statutes).

27. Indemnification

You agree to defend, indemnify, and hold harmless MIA's Place, TCS Rental Properties, LLC, TCS Group, and their respective officers, directors, employees, and agents from any claim, demand, loss, liability, damage, or expense (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Platform
• Your violation of these Terms
• Your violation of applicable law (including the Fair Housing Act and any state anti-discrimination law)
• Your interactions with other members, whether on or off the Platform

This obligation does not apply to the extent the claim is caused by our gross negligence or willful misconduct.

28. Termination

You may close your account at any time through your account settings or by contacting us at the email in §31.

We may suspend or terminate your access to the Platform at any time if we determine, in our reasonable judgment, that you have violated these Terms, that your continued access poses a safety or compliance risk, or that we are required to do so by law.

On termination, the following survive: §22 (Data Security), §23 (Data Retention), §25 (Disclaimer of Warranties), §26 (Limitation of Liability), §27 (Indemnification), §29 (Governing Law), and any other provision that by its nature should survive.

29. Governing law and dispute resolution

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-laws principles.

Any dispute arising out of or related to these Terms or your use of the Platform will be brought in the state or federal courts located in Philadelphia County, Pennsylvania, and you consent to the personal jurisdiction of those courts.

30. Changes to these terms

We may update these Terms from time to time. When we do, we will update the “Effective” date at the top of this document and, for material changes, notify you by email or in-Platform notice before the changes take effect.

Your continued use of the Platform after the effective date of an updated Privacy Policy & Terms of Use constitutes your acceptance of the updated terms. If you do not agree, you must stop using the Platform.

31. Contact information

For privacy questions, account issues, requests under §24, or any other inquiry under this Privacy Policy: